Reference

Understand Your Rights Before You Open an Account

Your access to k7btd depends on your local law and the eligible regions we serve — and this page sets out the terms that govern that relationship clearly.

Jurisdiction-dependent accessbKash, Nagad, Rocket wallet termsAccount eligibility conditionsData handling commitmentsUser rights and contact paths
k7btd Understand Your Rights Before You Open an Account
HOW WE HANDLE DATA

Security, Retention and Your Account Rights

We collect only the data needed to operate your account — your mobile number, wallet identifiers (bKash, Nagad, or Rocket), and transaction history. We do not sell or share this data with third-party marketing services. You can request a copy of your data or ask us to delete your account at any time through the support paths above.

Account Security

Your account is protected by OTP verification on every login. We do not store raw wallet PINs — only the transaction references your bKash, Nagad, or Rocket provider returns.

Cookie Policy

We use session cookies to keep you logged in across mobile and desktop. No advertising cookies are placed without your explicit consent via the cookie banner.

Data Retention

Transaction records and account data are retained for the period required under applicable financial regulations. After account closure, data is deleted or anonymised within the applicable statutory window.

Rights and Requests

You can request access to your personal data, correct inaccurate records, or ask for account deletion by submitting a ticket. We respond to all data requests within the period our policy commits to.

LEGAL CONTACT PATHS

Reach Us About Any Legal or Account Query

If something in our terms is unclear, or if you need to raise a concern about your account status, our support team can walk you through the relevant section. You can contact us by live chat, email, or by raising a ticket directly from your account dashboard — all three routes go to the same team.

Team online

Live Chat

Open the chat widget from your account dashboard to speak with our team about terms, account holds, or eligibility questions in real time.

Email Support

Send your legal or account query to our support address. Include your registered mobile number so we can locate your account quickly.

Account Ticket

Raise a formal ticket from inside your account settings. Use this path for written records of disputes or requests for terms documentation.

Common Legal and Eligibility Questions

These are the questions we hear most often about account eligibility, data rights, and how our legal terms apply to Bangladesh-based users funding via local wallets.

Availability depends on your local law and eligible region. You are responsible for confirming that accessing this platform complies with the rules that apply where you are located.

Our account terms apply to all deposits, including those made through bKash, Nagad, and Rocket. The wallet provider's own terms also apply to the transfer leg of each transaction.

Yes. Submit a data access request through your account ticket system or via email. Include your registered mobile number and we will respond within our stated policy window.

If your account is suspended, contact support to request a written explanation. Where suspension is not related to fraud or a terms breach, verified balances are returned through your registered wallet.

Raise a deletion request via the account ticket system or live chat. After verification, we close the account and begin the anonymisation process within the period set out in our data policy.

You can request the full terms document through live chat or email at any time. It covers jurisdiction conditions, account rules, wallet payment terms, and the dispute resolution process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.